Refund policy
30-day returns
You may return any Strapella strap within 30 days of delivery for a full refund of the product price, provided it is unused and in its original condition. This is in addition to, and does not limit, your statutory rights.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you have 14 days from the day you receive your order to cancel it for any reason. Tell us in writing (email is fine) within that period and return the goods within 14 days of telling us. We will refund the product price and the standard delivery charge within 14 days of receiving the goods back or proof of postage.
How to return
- Email info@strapella.com with your order number and the items you're returning.
- We reply within one working day with the return address and a reference.
- Send the item back using a tracked service. Return postage is your responsibility unless the item is faulty, damaged or not what you ordered.
- Refunds are issued to the original payment method within 5 working days of receipt (your bank may take a few more days to show it).
Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If your strap arrives damaged, faulty or incorrect, email a photo within 7 days of delivery and we will send a free replacement or a full refund including delivery, and cover the cost of returning it.
Exclusions
Straps that have been worn, damaged through misuse, or altered cannot be refunded under the 30-day returns promise (statutory rights unaffected). Free items included in a pack must be returned together with the paid items for a full refund; if only part of a pack is returned the refund is pro-rated at the pack price.
Strapella is a trading name of CosmoRay LLC, 7901 4th St N #4705, St. Petersburg, FL 33702, United States. Customer service: info@strapella.com. Orders are dispatched to and returns are accepted from the United Kingdom.